Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us, submitting an enquiry or communicating with our business team.

Depending on the nature of your interaction, this may include:

• Your name, designation and company or organisation name.
• Email address, telephone number, WhatsApp number and other contact details.
• Business location, country and relevant company details.
• Commodity requirements, product specifications, quantities, sourcing preferences and delivery destinations.
• Proposals relating to international trade, market development, commercial representation or business partnerships.
• Messages, documents and other information supplied during business correspondence.

We may also receive limited technical information associated with your use of the website, such as IP address, browser information, access times and diagnostic records, where such information is collected by our website, hosting services or enabled tools.

2. How We Collect Information

Personal information may be collected when you interact with us through:

• The trade enquiry form on our Contact Us page.
• Email correspondence.
• Telephone and WhatsApp communications.
• Business meetings, correspondence and commercial introductions.
• Website chat facilities, where and when these are made available.
• Relevant website operational and security systems.

3. How We Use Information

We use personal information for legitimate business communications and purposes connected with the enquiry or relationship concerned, subject to applicable law.

These purposes may include:

• Responding to commodity enquiries and requests for quotations.
• Reviewing product specifications, quantities, origins and commercial requirements.
• Discussing potential domestic and international trading opportunities.
• Evaluating proposals for India market development, commercial representation and agency partnerships.
• Coordinating communication with relevant suppliers, buyers, service providers or business counterparties, where appropriate.
• Maintaining relevant business correspondence and transaction records.
• Protecting the website, investigating technical problems and preventing unauthorised use.
• Meeting applicable legal, regulatory or contractual obligations.

We do not treat the submission of a business enquiry as unrestricted permission to use your personal information for unrelated marketing. Where consent is required for a particular activity, we will seek it as applicable.

4. Business Enquiry Forms

When you submit an enquiry through our website, the information entered in the form is used to review your requirements and respond to you.

Enquiry details may be delivered to authorised company email accounts and may also be retained within the website's form management system, according to its configuration.

Please avoid submitting passwords, banking credentials, identity document numbers or other sensitive personal information unless specifically requested through an appropriate secure business process.

5. Email, Telephone and WhatsApp Communications

If you contact us through email, telephone or WhatsApp, we may retain relevant messages and contact details for the purpose of addressing your enquiry, maintaining business records and managing ongoing correspondence.

Communications through third-party platforms, including WhatsApp, may also be processed according to the platform provider's own privacy practices and terms.

6. Website Live Chat and Automated Assistance

We may introduce a website-based Live Helper Chat facility to assist visitors with commodity enquiries, business partnerships and general website assistance.

If this facility is activated, information you choose to submit through it may include your name, company, contact information, enquiry details and chat messages. Such information may be used to respond to enquiries, route messages to authorised staff and maintain appropriate conversation records.

If automated or AI-assisted features are introduced, we will review the relevant privacy, data access, storage and service-provider arrangements and update this Policy where necessary.

7. Cookies and Website Technologies

Our website and its supporting services may use cookies or similar technologies for essential website functions, security, visitor preferences or measurement, depending on the tools enabled.

You can manage or restrict cookies through your browser settings. Some website features may not function as intended if essential cookies are disabled.

Where any optional analytics, advertising or tracking technologies require notice or consent, we will implement appropriate controls according to the technologies used and applicable law.

8. Sharing of Information

We do not sell personal information collected through our website as a commercial product.

Information may be shared where reasonably necessary and appropriate, including with:

• Authorised company personnel handling relevant enquiries or transactions.
• Hosting, website, email or technical service providers supporting the operation of our business systems.
• Relevant business counterparties or service providers where disclosure is necessary for an enquiry or transaction and is appropriately authorised.
• Regulatory authorities or other parties where disclosure is required by applicable law.

We seek to limit disclosures to information relevant to the intended purpose.

9. International Data Processing

As an agricultural commodity trading company engaged in domestic and international markets, we may communicate with parties located outside India.

Personal information may also be processed by service providers operating in different jurisdictions, depending on the systems used. Such processing will be subject to applicable legal requirements and relevant contractual arrangements.

10. Data Security

We seek to protect personal information through appropriate administrative, technical and organisational safeguards relevant to the nature of the information and the systems used.

These may include access restrictions, account authentication, software maintenance, secure communication methods and reasonable controls over authorised access.

No internet-based transmission or electronic storage system can be guaranteed to be completely secure.

11. Retention of Personal Information

We retain personal information for periods reasonably necessary to address enquiries, maintain relevant business records, support transactions and meet applicable legal obligations.

Retention periods may differ according to the nature of the information, business relationship, transaction and relevant legal requirements.

When information is no longer required for an applicable purpose, we will take appropriate steps to delete, anonymise or otherwise manage it, subject to lawful retention requirements.

12. Your Privacy Rights and Requests

Depending on applicable law and the nature of the information we hold, you may request access to information concerning you, correction of inaccurate details, withdrawal of consent where applicable, or deletion of information that is no longer required.

You may also contact us with questions, concerns or complaints about the way your personal information is handled.

We will review such requests in accordance with applicable law, relevant exemptions and lawful business recordkeeping obligations.

13. External Websites and Third-Party Services

Our website may contain links to third-party websites or communication services. Their data-handling practices are governed by their own privacy policies and terms.

We encourage users to review relevant third-party policies before sharing personal information through those services.

14. Information Relating to Children

Our website is intended for business and commercial communications, rather than services directed at children.

We do not knowingly seek personal information from children through our trade enquiry facilities. If you believe that information relating to a child has been submitted improperly, please contact us for review.

15. Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, website functionality, technology providers or applicable law.

The updated version will be published on this page with a revised effective date where appropriate.

16. Contact Us About Privacy

For questions, correction requests, complaints or other privacy-related enquiries, please contact: